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 Swarnali Deb Roy (SwarnaliD) Cognizant
Cognizant
IN
SwarnaliD Member since 2013 11 posts
Cognizant
Posted: March 31, 2022
Last activity: March 31, 2022
Posted: 31 Mar 2022 8:02 EDT
Last activity: 31 Mar 2022 8:09 EDT

Unable to get the customer related data fields in Segment

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When trying to add the criteria in a segment, no data fields are populating for a Customer.

Attached picture for reference.

Thanks in advance!

 

 

Pega Platform Decision Management Cross-Industry Next-Best-Action Designer
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Posted: 11 months ago
Posted: 31 Mar 2022 8:09 EDT
Raghukiran Shankhawaram (RaghuShankhawaram) PEGA Director, Software Engineering, 1:1 Customer Engagement
Pegasystems Inc.
IN
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Hi @SwarnaliD  ,

The Data fields on the Segments rely on the External Mappings of the properties and columns defined on your Customer class definition. Please make sure you have mapped all the required properties and the columns in there. 

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