Question
jpmchase
IN
Last activity: 16 Jul 2024 8:24 EDT
unable to Download software
I am unable to download pega software
***Edited by Moderator Rupashree S. to add Capability tags***
Accepted Solution
Updated: 16 Jul 2024 10:32 EDT
Pegasystems Inc.
GB
@ArchanaKawde your comment is factually incorrect: " Pega Digital Delivery" was discontinued 2 years ago. See the announcement here:
The New Software Download Experience in My Pega is Live!
Please do not point users to the legacy documentation. Articles on docs-previous like the out-of-date 'User Guide' will soon be archived
@krishnakumark17090753 you appear to be using the My Pega --> My Software link to try to access the Community Edition.
Can you confirm that you successfully applied for the software via Get Started page on the community?
You need to be logged in with a valid Pega Account.
:
You need to access My Trials via the My Software tab
FAQ on Community Edition can be found here.
@ArchanaKawde your comment is factually incorrect: " Pega Digital Delivery" was discontinued 2 years ago. See the announcement here:
The New Software Download Experience in My Pega is Live!
Please do not point users to the legacy documentation. Articles on docs-previous like the out-of-date 'User Guide' will soon be archived
@krishnakumark17090753 you appear to be using the My Pega --> My Software link to try to access the Community Edition.
Can you confirm that you successfully applied for the software via Get Started page on the community?
You need to be logged in with a valid Pega Account.
:
You need to access My Trials via the My Software tab
FAQ on Community Edition can be found here.
Support Document on how to use the Trial and Community Edition software can be found here.
If you get an error when you click on My Software can you make sure you are affiliated to the company? I wasn't able to see your email listed as an affiliated user. See this article for more info.
Details on the requirement for your domain-email to be affiliated to a company are also detailed in the My Pega FAQ page.
Pegasystems Inc.
IN
Could you provide us more information on the software you are looking for? which Pega version is it? Are you getting any errors while downloading it?
you may down Pega software from Pega Digital Delivery. Please find the guide for the same - https://docs-previous.pega.com/pega-digital-software-delivery-user-guide
Thanks!
jpmchase
IN
@ArchanaKawdei am new to pega platform, planning to learn Pega
i am getting the below error while downloading the PEGA software , 
Pegasystems Inc.
US
Hi Krishna,
That's weird. I do show you as a client. Could you email [email protected] to see if they can assist you with this?
Thank you!
Accepted Solution
Updated: 16 Jul 2024 10:32 EDT
Pegasystems Inc.
GB
@ArchanaKawde your comment is factually incorrect: " Pega Digital Delivery" was discontinued 2 years ago. See the announcement here:
The New Software Download Experience in My Pega is Live!
Please do not point users to the legacy documentation. Articles on docs-previous like the out-of-date 'User Guide' will soon be archived
@krishnakumark17090753 you appear to be using the My Pega --> My Software link to try to access the Community Edition.
Can you confirm that you successfully applied for the software via Get Started page on the community?
You need to be logged in with a valid Pega Account.
:
You need to access My Trials via the My Software tab
FAQ on Community Edition can be found here.
@ArchanaKawde your comment is factually incorrect: " Pega Digital Delivery" was discontinued 2 years ago. See the announcement here:
The New Software Download Experience in My Pega is Live!
Please do not point users to the legacy documentation. Articles on docs-previous like the out-of-date 'User Guide' will soon be archived
@krishnakumark17090753 you appear to be using the My Pega --> My Software link to try to access the Community Edition.
Can you confirm that you successfully applied for the software via Get Started page on the community?
You need to be logged in with a valid Pega Account.
:
You need to access My Trials via the My Software tab
FAQ on Community Edition can be found here.
Support Document on how to use the Trial and Community Edition software can be found here.
If you get an error when you click on My Software can you make sure you are affiliated to the company? I wasn't able to see your email listed as an affiliated user. See this article for more info.
Details on the requirement for your domain-email to be affiliated to a company are also detailed in the My Pega FAQ page.
jpmchase
IN
@MarijeSchillern Hi MarijeSchillern, Thanks for guiding to access the page now.
its trail version only going to expire in a month, how can i get permanent access
Updated: 16 Jul 2024 8:24 EDT
Pegasystems Inc.
GB
@krishnakumark17090753 please see the FAQ pages I provided. I believe it's all covered in there. On your Trial tab you have the option to extend it.
The validity of community edition is 30 days only and can be extended for 15 days on request. As long as your Trial hasn't yet expired you should able to see it on My Trials
If it is not, you can use the Trial team contact email.
These questions have been asked on the forum before, see this one.