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Question

 Sravya Kancharla (SravyaK7081)
Northwest Missouri State University

Northwest Missouri State University
US
SravyaK7081 Member since 2019 4 posts
Northwest Missouri State University
Posted: Sep 30, 2019
Last activity: Oct 1, 2019
Posted: 30 Sep 2019 16:16 EDT
Last activity: 1 Oct 2019 2:56 EDT
Closed

trying to Hide case creation for an access group

Hi all,
I am trying to hide a case creation for 1 set of access group. Is there any configuration which can be done at the case type Level, rather than writing when rules or privileges?

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

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Case Management

  • Petar Hristozov
Posted: 5 years ago
Posted: 1 Oct 2019 0:52 EDT
Abhinav Chaudhary (Abhinav_Chaudhary)
Barclays
Assistant Vice President
Barclays
GB

In the starting process pyStartCase of the case type, under the "Process" tab you can add privilege. If this Privilege is not added in the the user's Access role, they wont be able to see the case type in the Create menu. I think this is the straight forward way to achieve the requirement.

Let's see if any PSC member has more simple solution. Thanks

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