Trace option is gone from Service Email Method in Pega 7.3.1
Actions -> Trace option is gone from Service Email Method Rule in Pega 7.3.1, this was possible in Pega 7.2.1. Is this intentional or a mistake?
Pegasystems Inc.
IN
Hi Team,
I guess the trace option for the service method is not removed in the 7.3.1 Here is the snapshot for your reference
If you are looking for the same issue and doesn't find an option you can provide your screenshots will be suggesting a solution
Revert back to this post for more clarifications
Regards
Prasanth
US
Attached screenshot with Trace option is gone. Do you have any Hotfix on your version of 7.3.1? Also, I'm using Access Group PRPC:Administrators
PEG
IN
By default, trace/cluster/ServiceRuleWatchMaxProductionLevelis set to 4 unless it has modified. Please compare with system level setting. If it is higher we won't see Trace option for Service-Email rule.
P.S: I tried in my local by altering the setting. I could observe the issue reported.
Pegasystems Inc.
IN
Hi,
Can you check the production level of your system ? To see the Trace option for service rules, your system production level should be less than or equal to the value set in the DSS "trace/cluster/ServiceRuleWatchMaxProductionLevel".
Thanks,
Santhosh