Skip to main content

Question

 Uma Maheswar (umamaheswar.bk)
ING
Pega Consultant
ING
NL
umamaheswar.bk Member since 2023 26 posts
ING
Posted: Mar 26, 2025
Last activity: 4 weeks 1 day ago
Posted: 26 Mar 2025 11:40 EDT
Last activity: 27 Mar 2025 6:37 EDT

Topics keywords matching in NLP

Team, 

We have 10 topics created with 10 different keywords for each topic, Now we want to identify the keywords in email say Say Topic 1 matches 5 keywords then route to operator 'A' if Topic 2 matches 2 keywords no action required

we added the threshold greater than 0.7 for Topic A, Still this is routing to Operator'B' 

Can you suggest how to implement this logic, .., basically based on the majority of keywords this has to do the routing .Can we achive this 

 

***Edited by Moderator Rupashree S. to add Capability tags***
To see attachments, please log in.
Pega Customer Service 8.8
Pega Customer Service
Natural Language Processing

  • Reply
Posted: 4 weeks ago
Posted: 27 Mar 2025 6:37 EDT
Chandrakanth B (Chandrakanth B)
Rulesstack Private Limited
Pega Developer
Rulesstack Private Limited
IN

Hi @umamaheswar.bk

  1. Create When Rules:

    • Create When rules for each topic to check the number of matched keywords using functions like @contains() or @pxContains().

  2. Use Data Transform:

    • In a Data Transform, evaluate the count of matching keywords for each topic.

    • Compare the keyword match count with the threshold.

  3. Set Routing Decision:

    • Use Set action to set a property like pyRouteTo based on the evaluation.

 

Hope it works.

Regards,

Chandra Kanth.

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice