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Question

 Uma Maheswar (umamaheswar.bk)
ING
Pega Consultant
ING
NL
umamaheswar.bk Member since 2023 24 posts
ING
Posted: 1 week 2 days ago
Last activity: 1 week 2 days ago
Posted: 26 Mar 2025 11:40 EDT
Last activity: 27 Mar 2025 6:37 EDT

Topics keywords matching in NLP

Team, 

We have 10 topics created with 10 different keywords for each topic, Now we want to identify the keywords in email say Say Topic 1 matches 5 keywords then route to operator 'A' if Topic 2 matches 2 keywords no action required

we added the threshold greater than 0.7 for Topic A, Still this is routing to Operator'B' 

Can you suggest how to implement this logic, .., basically based on the majority of keywords this has to do the routing .Can we achive this 

 

***Edited by Moderator Rupashree S. to add Capability tags***
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Posted: 1 week ago
Posted: 27 Mar 2025 6:37 EDT
Chandrakanth B (Chandrakanth B)
Rulesstack Private Limited
Pega Developer
Rulesstack Private Limited
IN

Hi @umamaheswar.bk

  1. Create When Rules:

    • Create When rules for each topic to check the number of matched keywords using functions like @contains() or @pxContains().

  2. Use Data Transform:

    • In a Data Transform, evaluate the count of matching keywords for each topic.

    • Compare the keyword match count with the threshold.

  3. Set Routing Decision:

    • Use Set action to set a property like pyRouteTo based on the evaluation.

 

Hope it works.

Regards,

Chandra Kanth.

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