Question
ING
NL
Last activity: 27 Mar 2025 6:37 EDT
Topics keywords matching in NLP
Team,
We have 10 topics created with 10 different keywords for each topic, Now we want to identify the keywords in email say Say Topic 1 matches 5 keywords then route to operator 'A' if Topic 2 matches 2 keywords no action required
we added the threshold greater than 0.7 for Topic A, Still this is routing to Operator'B'
Can you suggest how to implement this logic, .., basically based on the majority of keywords this has to do the routing .Can we achive this
Infosys
IN
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Create When Rules:
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Create When rules for each topic to check the number of matched keywords using functions like
@contains()or@pxContains().
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Use Data Transform:
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In a Data Transform, evaluate the count of matching keywords for each topic.
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Compare the keyword match count with the threshold.
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Set Routing Decision:
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Use Set action to set a property like
pyRouteTobased on the evaluation.
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Hope it works.
Regards,
Chandra Kanth.