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Question

 Jose Navas (josenavas)
SoftServe
Jose Navas
SoftServe
US
josenavas Member since 2013 62 posts
SoftServe
Posted: Jul 18, 2017
Last activity: Jul 18, 2017
Posted: 18 Jul 2017 11:44 EDT
Last activity: 18 Jul 2017 19:48 EDT
Closed

Is there a way to force agent restart in SMA

Hi,

We recently have experienced issues in which some cases got stuck in the Agents queue, one of the ways we fixed the issue is by deleting entries in pr_sys_queues table, but now I noticed agent in SMA is stuck, and it appears to keep running indefinitely ('Running Now' column appears checked). I have tried to stop it or restart it with no luck...

Is there a way to force stop/restart of the agent in SMA?

Thanks,

Jose

P.S. we have a multi-node environment, and agent appears stuck in all of the nodes :/

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System Administration

Posted: 7 years ago
Posted: 18 Jul 2017 19:24 EDT
Dileep Kumar Balaga (DileepKumarBalaga)
Accenture Australia

Accenture Australia
AU

Hi Joe,

Can you please update the same in the agent schedule means stop the agent in the agent schedule. If it did not stop please raise an SR to pega to restart the node.

Thanks

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Posted: 7 years ago
Posted: 18 Jul 2017 19:48 EDT
Priyankar Ghosh (PriyankarG)
Knowledge Expert
PEGA Lead Consultant
Knowledge Expert
NL

Make the agent disabled from AgentQueue data instance and delete those data instances once it get created again enable it from there again.

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