Question
infosys ltd
US
Last activity: 10 Apr 2017 9:20 EDT
There is no tab called "Details" in the PEGA 7.1.9?
In SAE1 exercise, the SLA is updated for the Candidate case using the tab "Details" in the case designer. The details tab is not available in PEGA 7.1.9 version how to set SLA at case level.
Please someone help me on this.
***Updated by moderator: Lochan to add Categories***
Accepted Solution
Pegasystems Inc.
IN
Hi Vimaladevi,
To set the goal and Deadlines for a particular case, please click on the suitcase icon present on the right side of the case. You will find Goals & Deadlines link. Click on it. Enable the checkbox for Consider goals and deadline. You will find a screen with the settings.
Screen shots:
Hi Vimaladevi,
To set the goal and Deadlines for a particular case, please click on the suitcase icon present on the right side of the case. You will find Goals & Deadlines link. Click on it. Enable the checkbox for Consider goals and deadline. You will find a screen with the settings.
Screen shots:
Hope this answers your query.
Best Regards,
Mounika
Pegasystems Inc.
IN
For more information on how to use SLA's in Pega 7 refer the below pdn article