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Question

 Piyush Kumar (Piyush)
Capgemini
Managing Consultant
Capgemini
NO
Piyush Member since 2015 47 posts
Capgemini
Posted: Dec 8, 2017
Last activity: Jun 1, 2018
Posted: 8 Dec 2017 2:27 EST
Last activity: 1 Jun 2018 12:39 EDT
Closed
Solved

System Takes Too Much Time To Display Search Results in an Auto Complete

I have an Auto Complete which is being sourced from a Data Page (Integration). The number of records being retrieved from service are more than 10000. While entering the values the system takes more than a minute to show the search results. How can the search time be minimised?

***Edited by moderator, Maryrita: moved to Product Support from Applications***

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Data Integration
System Administration
User Experience

Accepted Solution

Posted: 7 years ago
Posted: 12 Dec 2017 5:50 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Piyush,

In order to overcome this issue from Pega 7.3+ onwards we have the feature to display the results in a list as shown in the attachment. Here "In a table" means it will use grid in the results and "In a list" option will use ul/li structure to improve the performance.

If you are using "In a list" results display then the results matching will happen at the client side based on ul/li structure to improve the performance of the search.

Hope this information might be helpful to you.

Regards

Mahesh

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Posted: 7 years ago
Posted: 8 Dec 2017 9:32 EST
Rett Hean (Rett_Hean_GCS) Principal Software Solutions Engineer
Pegasystems Inc.
US

I would review the end to end and focus on all the heavy hitters first. For example, are you getting Pega ALERTS for the service call, etc? 

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Posted: 7 years ago
Posted: 8 Dec 2017 9:42 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Along with my colleague Rett suggestion you can also cross check the time taken for the execution of your Service to fetch data into the Pega application if it is an external service.

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Posted: 7 years ago
Posted: 12 Dec 2017 4:49 EST
Piyush Kumar (Piyush)
Capgemini
Managing Consultant
Capgemini
NO
Hi Mahesh, TIme taken is not an issue. However Pega runs a When rule "pzACRowVisibleWhen" for each letter in the string that is typed in the AutoComplete to fetch the records matching the string. In my Case we already have 10000+ records and so when something like "ABCD" is type, pega first searches all the records starting with A, then again all the records starting with AB and so on... This whole process is causing the delay. Is there anything we can do other than creating custom controls with custom java search code??
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Accepted Solution

Posted: 7 years ago
Posted: 12 Dec 2017 5:50 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Piyush,

In order to overcome this issue from Pega 7.3+ onwards we have the feature to display the results in a list as shown in the attachment. Here "In a table" means it will use grid in the results and "In a list" option will use ul/li structure to improve the performance.

If you are using "In a list" results display then the results matching will happen at the client side based on ul/li structure to improve the performance of the search.

Hope this information might be helpful to you.

Regards

Mahesh

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Posted: 6 years ago
Posted: 1 Jun 2018 12:38 EDT
Varun Chandana (VarunC72)
Infosys Ltd

Infosys Ltd
IN

Hi Mahesh,
We are using an autocomplete with "In a list" feature. But while we are selecting the values from autocomplete the system is choosing the next value of the selected value . i.e., if i have say 1 ,2 ,3 . On run time  if i select value 1 autocomplete is picking 2 and showing 2 on screen as well as in clipboard . Have you faced any similar problem ? i am using 7.3.1v

Regards,

Varun

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