Question
Evonsys
US
Last activity: 28 Sep 2020 10:25 EDT
Steps to automate the Citrix Mixed mode
Can someone please mention the configurations and steps to automate the mixed mode citrix automations.
lets say we need to copy the data from Web application (local application) and paste on the CRM (Citrix app).
thanks in advance.
***Edited by Moderator Marissa to update Platform Capability tags****
Pegasystems Inc.
US
Below are the support articles on how things work. In simple terms, Citrix Mixed-Mode works like this;
- Install Runtime and the Citrix Channel Driver on the local desktop.
- Install and configure Runtime in Citrix (the published app must be setup, RuntimeConfig updated, etc...). See the directions below.
- Create your deployment package and configure Runtime to load it (however you currently load packages will work here).
- In the Citrix Context, you will specify a path to load the package from, so Package Server will not work with the Citrix server runtime. It will only load local packages as specificed in the Citrix Context.
- Local Runtime starts and launches the published Citrix app for Runtime and gets the two projects connected.
https://community.pega.com/knowledgebase/articles/pega-rpa/citrix-support-robotic-automation
https://community.pega.com/knowledgebase/documents/using-citrix-contexts
Evonsys
US
Thanks for the reply,
How do we interrogate the citrix application.
Do we need to have the citrix app installed on the Local machine?
Pegasystems Inc.
US
Interrogation is no different than interrogating a regular application. You must have access to a copy of the application that runs locally to Studio. In many cases, we have the customer setup Studio on one of the Citrix servers and grant access to a Citrix desktop, and use that to perform interrogation from.
Evonsys
US
Thank you for the reply,
We are doing the R&D and we have the citrix trail version and only one server available, on which we have installed the studio and when we install the studio we also get the Runtime as well right, if we use the same Runtime will this work for us. or do we need one server for Studio and one server for Runtime?
Pegasystems Inc.
US
You cannot have Studio and standalone Runtime on the same machine. There is a Runtime contained within Studio; you are correct. You might be able to use the Studio Runtime for testing, but it isn't really designed for that and wouldn't be suggested for production. I would advise you to properly test with Runtime when you have your environment available and ready for testing. In theory though, the Runtime with Studio should work in this limited environment.
Evonsys
US
Hi Sasnt,
I have implemented the sample automation but getting the errors, attached the configurations and the errors.
it would be great if you could help me.
Pegasystems Inc.
US
The error seems to indicate that your login information is incorrect. I would suggest that you verify that you are supplying the correct information. If that is not the issue, then I would suggest that you request support from our Global Service Center by opening a support case. As these configurations tend to be environment-specific.
Pegasystems Inc.
US
It is possible to two Citrix Contexts in a solution; with each connecting to a different Citrix server. If you have more than that, the solution will likely be too complex.
Evonsys
US
in this case, do we have to configure exactly the server details as well in the context properties like IP address and other details.
Pegasystems Inc.
US
Yes. As far as I understand, the connections are different. The context has a property called URLIsNetScaler which I assume would be true for one and not the other. It isn't very frequent that I need to do this, so it does take some hands on to get things correct. Consult the documentation as well as the Help (you can access this from Studio in the Help menu or the URL is http://help.openspan.com/).
Pegasystems Inc.
US
Have you installed the Virtual Driver into the installation folder for your ICA Client? I believe that is whereever the exe WFICA32 resides (I may have the name wrong). Usually the driver installer finds the location, but I have seen it not detect it and you need to change the install folder manually. Use something like Process Explorer on that WFICA...exe and figure out where it is and make sure the driver is installed there.