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Question

 Anil Kumar Vetapalem (Anil Kumar Vetapalem) Carelon Global Solutions Anil Kumar Vetapalem
Carelon Global Solutions
IN
Anil Kumar Vetapalem Member since 2016 1 post
Carelon Global Solutions
Posted: Apr 13, 2022
Last activity: Apr 14, 2022
Posted: 13 Apr 2022 23:19 EDT
Last activity: 14 Apr 2022 4:28 EDT
Closed

Step configuration in Case management.

Hi All,

 

I am trying to  configuring the case life cycle in the Case management. While adding the step, unable to see the smart shape like (collect information,send Email ...)option. on click of Form step it is defaults to collect information but not showing the other options in Pega 8.7 personal edition. please refer the screen shot.

attached the expected outcome.

 

***Edited by Moderator: Pooja Gadige to change category from General to Product, add product details tag, add capability tag***
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Pega Platform 8.7 Case Management

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