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Question

 David Bernardi (bernd1)
PEGA
Account Executive
Pegasystems Inc.
CA
bernd1 Member since 2023 1 post
PEGA
Posted: Jul 27, 2023
Last activity: Jul 27, 2023
Posted: 27 Jul 2023 9:10 EDT
Last activity: 27 Jul 2023 12:21 EDT
Closed

Status required for Customer Incidents

Good day

I am trying to contact the support center and cannot get through when I press option 1 , 2 or 3?? I need to escalate 3 incidences for my client :

 

INC-A8643

INC-A6766 INC-A9005

thank-you

David

***Edited by Moderator Marissa to add Support Case details***
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Support Case Exists

Posted: 1 year ago
Posted: 27 Jul 2023 12:19 EDT
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

@bernd1

Hi David!

I'm not sure why you were unable to get through to our Globl Client Support Team. Which phone number did you use off of our Contact Support?

I have left notes in each of your incidents listed above that you attempted to call but was unable to reach anyone.

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