Typical bandwidth requirements per Customer Service user
My Customer is asking for some ballpark figures to perform a network impact assessment for operating Pega CS. Specifically,
- Average bandwidth requirement per user
- Peak bandwidth requirement per user
I realise this might be a 'piece of string' question, but can anyone suggest any answers that might give a reasonable picture. I might like to answer with,
- What is the minimum bandwidth below which the ootb Pega CS application would be unusable?
- 200 KBps?
- What bandwidth might support some of the more intensive operations and a meaningful SLA?
- 5 MBps?
Any suggestions gratefully received.
***Edited by Moderator Marissa to update SR Details***
Pegasystems Inc.
IN
Hello,
Honestly it depends on how heavy your CS application and how rich the UI is.
Also,if you run a call center that uses VoIP to connect with customers, your bandwidth needs will be very high;
I have seen one customer running with 3MBps bandwidth both up and down to handle just one call at a time for their CSR. They used to have moderately rich UX and not so many customization.