Question
Murex
LB
Last activity: 10 Dec 2016 13:11 EST
Stage appearing inappropriately
Hello,
I have an action button that automatically reads the flow actions of a stage. One of the actions changes the status of my work object to "Validated" and the case goes to "Validated" stage. For some reason the Connector; highlighted in 1.png, is calling Validated Flow Action, this flow action is appearing as in the Action List eventhough the status is validated as shown in 2.png. Is there is any reason why it might be appearing here? and How to solve this?
Thanks
***Moderator Edit: Vidyaranjan | Updated Categories***
-
Like (0)
-
Share this page Facebook Twitter LinkedIn Email Copying... Copied!
Pegasystems Inc.
IN
Looks like change stage is happening correctly and current assignment is still open.
When we move to some other stage, there is an option to Clear existing assignments from current stage. You need to check that checkbox in order to clear existing assignments. Can you confirm if that is checked ?
Murex
LB
Where to find the checkbox Clear existing assignments from current stage? I am not able to find it
Pegasystems Inc.
IN
Should be in the Change Stage shape/activity that you are calling to change the stage. Which Pega version are you using ?
Murex
LB
7.2
Areteans Technologies
AU
This comes because it is option process configured in casetype rule or process rule
BlueRose Technologies
AU
Remove "Validate" Optional action of Validated stage in the pyDefault rule for that casetype.
Murex
LB
Hello,
any thought????
Areteans Technologies
AU
Try customizing the Action menu rule