I have two environments (say P and Q) which have been using the same SMTP connection parameters (an Active Directory UserID and PWD).
The P environment credentials were updated and in Q environment, the SMTP connection was replaced with a new connection string. The SMTP connection was changed manually (under Rules-->SysAdmin--> Email Account) and it works and email functionality is present in both P and Q environments.
Due to this change in Q, the existing SMTP connection in P environment gets locked out i.e the existing Active Directory UserID gets locked out because the Q environment where I changed, is looking for the prior/previous SMTP connection and AD locks out the UserID.
Is there any other place (other than under Rules-->SysAdmin--> Email Account) where SMTP connections are configured? The lockout happens every 30mins which leads me to believe that there might be an Agent which is looking for these credentials and since it is not finding the credentials/account, the AD is detecting an error locking the account.
What other locations/places are SMTP connections configured in PEGA 6.1? Any ideas?
The lockout that happens every 30 mins was because of the work items in the Broken Queue. The WOs in Q were trying to send emails using the prior/previous SMTP connection (that was probably embedded in the blob and not using the updated 'Notify' Rule). As soon as these broken queue WOs were deleted from the DB, the lock outs in P environment stopped.
Posted: 5 years ago
Posted: 13 Mar 2017 1:13 EDT
Habeeb Baig (HabeebBaig)
Technical Solutions Engineer