Question
Cognizant
IN
Last activity: 4 Dec 2017 14:54 EST
SMS Notification to Phone Number from Pega
Please clarify the following queries:
- What are the prerequisites that need to be considered for sending the SMS from Pega?
- How could we know the SMS had been sent successfully?
- What are licences that need to procure for sending the SMS from Pega?
- Could you please share the reference which elaborates the SMS functionalities from Pega?
***Edited by Moderator Marissa to update categories***
Pegasystems Inc.
IN
Hello!
Would these articles help in your understanding?
Regards,
Pegasystems Inc.
AU
Hi,
Here are couple of mechanisms that you might want to consider:
- most mobile providers have an email service where u can send an email to and it gets sms'ed to the subscriber. Downside is you got to know who is the mobile provider for a mobile number and the country were you are trying to use this service
- most companies (customers) already have some kind of email to sms service, eg for emergency communicatiob to their emergency staff. So if you want to demo for a particular customer they could provide you with access to such service
- skype can send sms and there are apis to skype this could also be an approach
- in general the service that is pretty common to be use from an general architectural perspective is an email-to-sms-gateway.
For example, can try using the activity "SendEmailNotification" and the To address as the mobilenumber@vendorsmsgateway and it should succeed.
The below PDN articles should be of help:
https://community.pega.com/sites/default/files/help_v719/procomhelpmain.htm
https://pdn.pega.com/how-send-email-short-message-service-message-phonetext
Cheers,
Santhosh
Pegasystems Inc.
US
Santhosh has a lot of useful information in his reply. I was just reiterate the point that SMS requires integration with the mobile networks and therefore varies between providers and locations. For this reason it is usually provided as a service by a third party and you can integrate your Pega application to that service. This is a pretty standard service call that just requires a Connector from your Pega application and to the SMS service. In the past I've seen examples using Amazon SNS, Tropo, and Twilio.
Here is an example of the docs for using Amazon's service: https://docs.aws.amazon.com/sns/latest/dg/sns-mobile-phone-number-as-subscriber.html
If you're looking for more of a bot conversation then that is something that could be handled by Pega Intelligent Virtual Assistant, here we provide a component that interacts with Tropo as well as options for building components for other providers. However this is not the answer if you just want to send simple, bulk 1 way notifications.
https://pdn.pega.com/configuring-sms-chatbot/configuring-sms-chatbot