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Question

 Anil Kumar Reddy Katasani (Anil Katasani)
Accenture
Packaged App Development Team Lead
Accenture
IN
Anil Katasani Member since 2016 4 posts
Accenture
Posted: Jul 10, 2019
Last activity: Jul 10, 2019
Posted: 10 Jul 2019 3:45 EDT
Last activity: 10 Jul 2019 8:12 EDT
Closed
Solved

SLA Should assigned to lastupdated user when goal reaches

Hi,

i have a requirement like when goal reaches i should assign to last work object operator.Please anyone help me on this.

"ToWorklist" Activity is not matching my requirement.i should assign dynamically to the operator by passing operator name

***Edited by Moderator: Lochan to update platform capability tags***

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Case Management

Accepted Solution

Posted: 5 years ago
Posted: 10 Jul 2019 4:08 EDT
Fahad Khan (Fahad.Khan)
Cognizant

Cognizant
GB
pxUpdateOperator property on pyWorkpage holds the Last operators name/ID that worked on the case. under the SLA rule call Work-.Reassign activity and pass the last updated operator name to ReassignOperator param.
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Accepted Solution

Posted: 5 years ago
Posted: 10 Jul 2019 4:08 EDT
Fahad Khan (Fahad.Khan)
Cognizant

Cognizant
GB
pxUpdateOperator property on pyWorkpage holds the Last operators name/ID that worked on the case. under the SLA rule call Work-.Reassign activity and pass the last updated operator name to ReassignOperator param.
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