Question
Cognizant Technology Solutions India PVT Ltd
IN
Last activity: 17 May 2020 9:13 EDT
Service Level Rules
how to apply Service level rules should be applied to mark appropriate priority on the basis of aging. based on following conditions "Application" should be able to assign priority to requests in the queue as per following rules: a) Priority = "High" for cases with aging > 7 days b) Priority = "Medium" for cases with aging > 3 days c) Priority = "Low" for cases with aging <=3 days Can anyone please help me with this issue |