Question
Virtusa Corporation
US
Last activity: 5 Oct 2018 2:03 EDT
Service Level - Call Flow in Escalation
If there is a requirement to trigger a flow as a Spin-Off flow on SLA escalation, the OOTB option of calling a flow "Call Flow" doesn't work. It triggers the flow correctly but seeks the next assignment/flow/stage once the flow ends and often results in FlowProblems.
So, in order to spin-off a new flow in the escalation action, create an activity with the step method "Flow-New" and refer this activity in the SLA rule. This will trigger the flow as a spin-off. When the called flow ends, that process ends and doesn't search for the next flow/stage etc.
***Updated by moderator: Lochan to update platform capability***
Pegasystems Inc.
FR
Hello,
I'm not sure to fully understand your requirement. Why don't you just Resume the flow and use the Spin-off shape?
Sorry if I missed your point.
Virtusa Corporation
US
Hi,
We have to call a different flow and not just resume the current flow using a flow-action.
It should be like triggering a separate process without expectation of response back to the caller when the deadline hits. The current assignment should stay still.
Pegasystems Inc.
FR
Right I see,
I know we have an Out-Of-The-Box activity called Work-.SpinoffNewWork. Maybe you should try it or a custom version of that one.