@TejaD17412840 To resolve the business confusion, the Change Order service case in the CSR Tool should be renamed to Change Pending Order. This update will make the case name clearer and better aligned with its actual function, avoiding misunderstandings among users and stakeholders. Please ensure the name is updated across all related screens, dropdowns, reports, and rules to maintain consistency throughout the application. Also, consider communicating this change to the users with a short release note or banner message in the tool.