How to remove Customer Service
Hi,
we have installed in the past PEGA Customer Service and PEGA Foundation for Financial Services in our environment now this is not in use on some environments.
Is there a way to delete it again from our environments? Maybe some SQL or something?
HCA Healthcare
US
@MarvinH7 To remove Pega Customer Service and Pega Foundation for Financial Services from your environments, you can follow these steps: First, identify the rulesets, components, and data associated with these applications. You might need to remove the associated rulesets from the Pega application, which can be done through the Pega designer studio by checking the Application rule and removing dependencies. If the components were installed as part of an application, you could use SQL queries to remove any data linked to these components from the database. Be cautious when doing this, as it may involve complex steps like cleaning up data in multiple tables. It’s recommended to back up your environment before proceeding with any deletion. Additionally, make sure to check with Pega documentation or support for a cleaner method tailored to your specific version and configuration.
Deutsche Leasing
DE
@Sairohith but how do I delete the rulesets? to delete rulesets I have to open them but I don't have the password? or is there a specific quiry join for this to delete rulesets with rules?
HCA Healthcare
US
To delete rulesets in Pega, you need access to the Pega dev studio. If you don't have the password, you'll need to contact your system administrator to get the necessary access or request them to delete the rulesets for you. If you have access to the database, you can run SQL queries to identify and remove rules associated with the rulesets