A bank provides 3 types of loans to its customers - Home , Personal and Gold. As part of marketing and promotional campaigns, different mails need to be sent to the target customer based on their preferred type of loan as shared by the internal Lead generation team. How do you satisfy this requirement?
By using post-processing activity we can achieve this requirement. Based on the preferred type we have to write When conditions, within the when condition we have to call "send simple email" OOTB activity by passing the required parameters.
Please let us know if you have any issues still, Thanks!
Hi @RambalajiM16770098: Would you be able to share more about your question. Question mentioned is a scenario and the solution depends on what products you use and what is your application structure. If this is as part of any of the PEGA academy missions, let us know so that we can guide in terms of the mission context. If this is a general question, it depends.
PEGA has solutions like Marketing, Customer service, Customer decision HUB for these kind of scenario.