An activity "pzSendMailToReviwers" is getting called when I am adding reviewers and creating a "Create Review" in a branch, but the reviewers are not getting any mail. I traced the activity and it calls another activity called "pxNotify" but found no errors.
How can I send the mail to reviewers?
***Edited by Moderator Marije to add Capability tags***
@BinithR8 , I tried the same in Community Trial Edition & able to receive an email once the review was created from the branch.
Please validate the following items:
1. Email in Operator ID is valid for the reviewer.
2. pyProcessNotification QueueProcessor is running.
3. Scheduled/Processed/Broken Entries in Queue once the review is created.
4. Default Email Account Sender Connectivity should not Fail.
Posted: 2 months ago
Posted: 4 Sep 2023 9:35 EDT
Binith Roy (BinithR8)
@selvs1 i have checked all the points, nothing is wrong but still not getting the email, but how do I confirm which email account is supposed to send the mail from Pega? is it always the "Default" email account?