Question
Cognizant Technology Solutions US Corp
US
Last activity: 23 Aug 2018 19:06 EDT
Scheduling service is not taking Runtime credentials from Credmgr and login and it keeps prompting Enter RPA Credentials
Hi,
Can someone please help us. We are facing an issue with RPA runtime client setup with scheduling service. Even after setting the runtime credentials in credmgr, when scheduling service launch runtime, it is not loading runtime credentials automatically and it keeps prompting "Enter RPA credentials" and we don't have read write access to the service ID session to enter the credentials in test and prod. We raised an SR(SR-C42021) and their response was we have to either enter the credentials manually in the pop up or implement Kerbos authentication and both are not an option as per the client and they were expecting the credentials to be loaded from Credmgr.exe.
Please find attached screenshots, config and log files.
***Moderator Edit: Vidyaranjan | Updated SR details***
Cognizant Technology Solutions US Corp
US
Related support request# SR-C42021
Cognizant Technology Solutions US Corp
US
Can anyone please help? We are not able to move to UAT due to this.
Updated: 2 Jul 2018 16:22 EDT
Pegasystems Inc.
US
We think that entering the credentials once when first setting up a bot is a perfectly reasonable solution. After the initial login, an encrypted file is created in the %appdata%\OpenSpan folder that will automatically login on all subsequent logins. This file can be moved from machine to machine. So an alternative might be... when you first setup the bot on the machine, you additionally "install" this file.
Cognizant Technology Solutions US Corp
US
Thanks Mitchell for the response. Support person tried to copy the file created in one machine and placed in another machine, it failed with an error.
Accepted Solution
Pegasystems Inc.
US
@VSOSRPABOT reached out to the Moderation Team with the following resolution:
custom fix(dot net code) from Pega support that enter the credentials into the window.
https://sftpcam.pega.com/public/file/xpsQ_YYZjUu3Z4KaNrxkiA/ProgramV2.zip
@VSOSRPABOT reached out to the Moderation Team with the following resolution:
custom fix(dot net code) from Pega support that enter the credentials into the window.
https://sftpcam.pega.com/public/file/xpsQ_YYZjUu3Z4KaNrxkiA/ProgramV2.zip
You have to execute using the following command in command prompt
RPACredentialsLogon.exe <user ID> <Password>