Question
Rabobank Group
AU
Last activity: 16 Dec 2024 9:13 EST
Save failure on Error creating strategy : CustomerInsights in class Data-Decision-Request-Customer
When tried to save context dictionary , save fails with the following error. Has anyone came across this error? Any insights please. Have trued to add Set Property shapes with Passthrough and Current Subject Only and tried resaving but no luck.
Pegasystems Inc.
GB
@AnjaniS1431 The error you are encountering while creating the strategy CustomerInsights may be related to the input conditions and context ID matching. Ensure that the embedded-strategy has input conditions set to run only when the OriginalContactID matches the context ID, such as CustomerID. The switch shape should be configured to run the Data Import only when the OriginalContactID matches the context ID. Additionally, verify that the innermost context shape input conditions are correctly combined with the Current Subject Only Switch rule and the Pass Through Set Property shape to ensure insights are imported for the current contact.
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NBA Strategy framework components: External Input through to Constraints
If you need further help I suggest you log a support incident via the MSP and provide the INC id here.