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HCL Technologies Ltd
IN
Posted: June 13, 2020
Last activity: June 22, 2020
Last activity: 22 Jun 2020 15:56 EDT
Closed
Runtime: incorrect package option
When agent clicks on OpenSpanRuntime.exe, incorrect package options are displayed apart from the packages assigned to the agents in OMC.
Ex. in OMC we have assigned Staging and Production package to agents and agent could see Development and Testing packages which we have not assigned.
***Edited by Moderator Marissa to update Platform Capability tags****
Posted: 2 years ago
Pegasystems Inc.
US
This will likely require someone to look at your configurations and examine your logs and assignments. Assuming you have already done that, then I would suggest you open a request with support. If you do, please record the support request as part of this post, so any resolution can be added in case it is applicable to the community.