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Question

 Maheshwar Appam (MaheshwarA)
HCL Technologies Ltd

HCL Technologies Ltd
IN
MaheshwarA Member since 2016 4 posts
HCL Technologies Ltd
Posted: Jun 13, 2020
Last activity: Jun 22, 2020
Posted: 13 Jun 2020 20:19 EDT
Last activity: 22 Jun 2020 15:56 EDT
Closed

Runtime: incorrect package option

When agent clicks on OpenSpanRuntime.exe, incorrect package options are displayed apart from the packages assigned to the agents in OMC.

 

Ex. in OMC we have assigned Staging and Production package to agents and agent could see Development and Testing packages which we have not assigned.

 

 

***Edited by Moderator Marissa to update Platform Capability tags****

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Robotic Process Automation
Other Industry
Robotics System Architect

Posted: 4 years ago
Posted: 22 Jun 2020 12:42 EDT
Thomas Sasnett (ThomasSasnett)
MOD
Lead Robotics Architect
Pegasystems Inc.
US

This will likely require someone to look at your configurations and examine your logs and assignments. Assuming you have already done that, then I would suggest you open a request with support. If you do, please record the support request as part of this post, so any resolution can be added in case it is applicable to the community. 

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