Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Sadhubugga Prem Tej (SadhubuggaP16918930)
Virtusa private limited

Virtusa private limited
IN
SadhubuggaP16918930 Member since 2023 3 posts
Virtusa private limited
Posted: Dec 25, 2023
Last activity: Jan 4, 2024
Posted: 25 Dec 2023 1:51 EST
Last activity: 4 Jan 2024 13:10 EST
Closed
Solved

Rules in Pega Applications are not picking as expected

HI Team,

 

Email listener is not working as expected.

 

i tried revalidate and save.

Rule-Service-Email class key—

EmailDefault.ClassDefault.EmailInbound is not a valid entry

 

Even though this rule is present still am getting above error in email listener form.

 

Could you all suggest me few solutions

 

***Edited by Moderator Marissa to add Capability tags***
To see attachments, please log in.
Pega Platform 8.8.2
Pega Platform
Data Integration
System Administration

Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 27 Dec 2023 12:57 EST
Updated: 4 Jan 2024 13:10 EST
Eswar Kumar Paravada (parav1)
PEGA
Principal Technical Support Engineer, Customer Service
Pegasystems Inc.
IN

Check the below link and follow the debugging steps , if the email listener has started running on the admin studio.

Verify the requestor credentials in the email listener rule

https://docs-previous.pega.com/data-management-and-integration/87/troubleshooting-email-listeners?

Thank you

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice