Last activity: 18 Jul 2022 3:10 EDT
Rule Set UI is distorted when opened
When ever we try to open a ruleset from the application or from any rule form the UI is distorted.
Rule cache could have been corrupted. Clear all cache tables and restart your application.
Hi Harsha thank you for your response
truncate table pr_sys_appcache_dep truncate table pr_sys_appcache_entry truncate table pr_sys_appcache_shortcut truncate table pr_sys_cache_dep truncate table pr_sys_cache_entry truncate table pr_sys_cache_impl truncate table pr_assembledclasses truncate table pr4_rule_sysgen truncate table pr_sys_rule_impl truncate table pr_sys_updatescache
are these above tables enough for truncating them?
Hello yes these tables should do the needful , apart from the above tables . clear the temp directory on your server and also remove the mark up file . This ensures all the cache at various level's is synched right in fresh mode during next start.
Also check if the hazel cast is running correct with out any errors. ( check your logs for any hazel cast errors if any). if any observed then make sure it is addressed. so that cache is not corrupted frequently.
The application has dependency on the temp files pin the server, if we remove them the application won't come up.
Sure will keep a tab on the hazel cast
@NareshKommuri Remove the mark file alone at-least . that should force rebuild all cache on box.
Sure will try that and revert back here
I have truncated the cache tables and now the rule set UI is coming up as expected.
@NareshKommuri Could you please mark the solution as accepted and close this thread.
@NareshKommuri Another cause could be application skin overriding style formats of default skin which are used in this rule form.
To confirm, change your application skin, to default skin . log out & login. Then open the ruleset