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Question

 Manojkumar G (ManojkumarG184)
Commonwealth Bank of Australia
Software Engineer
Commonwealth Bank of Australia
IN
ManojkumarG184 Member since 2018 2 posts
Commonwealth Bank of Australia
Posted: Jan 9, 2019
Last activity: Mar 26, 2019
Posted: 9 Jan 2019 5:38 EST
Last activity: 26 Mar 2019 5:38 EDT
Closed

Routing Temporary Case

How to route the temporary case for the specific user.

***Edited by Moderator Marissa to update platform capability tags****

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Pega Platform
Dev/Designer Studio
Case Management

Posted: 6 years ago
Posted: 26 Mar 2019 5:38 EDT
Sai Pratyusha Nittala (nitts)
PEGA
Senior Application Engineer, Sales Automation
Pegasystems Inc.
IN

Hi,

A temporary case CANNOT be routed to a specific operator because it does not have Case ID or Ins key. It stays in the clipboard of the person created.

Thanks and Regards,
Sai Pratyusha Nittala.

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