Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

2
Replies
280
Views
 Manojkumar G (ManojkumarG184) Commonwealth Bank of Australia Associate Engineer
Commonwealth Bank of Australia
IN
ManojkumarG184 Member since 2018 2 posts
Commonwealth Bank of Australia
Posted: January 9, 2019
Last activity: March 26, 2019
Posted: 9 Jan 2019 5:38 EST
Last activity: 26 Mar 2019 5:38 EDT
Closed

Routing Temporary Case

Report

How to route the temporary case for the specific user.

***Edited by Moderator Marissa to update platform capability tags****

Pega Platform Dev/Designer Studio Case Management
Posted: 4 years ago
Posted: 15 Jan 2019 3:34 EST
Marc Lasserre (MarcLasserre_GCS) PEGA Technical Account Manager
Pegasystems Inc.
FR
Report

Hello,

Have you tried to create another assignment shape on you flow? Is it not working?
Posted: 4 years ago
Posted: 26 Mar 2019 5:38 EDT
Sai Pratyusha Nittala (nitts) PEGA Senior Application Engineer, Sales Automation
Pegasystems Inc.
IN
Report

Hi,

A temporary case CANNOT be routed to a specific operator because it does not have Case ID or Ins key. It stays in the clipboard of the person created.

Thanks and Regards,
Sai Pratyusha Nittala.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice