Question
Evonsys
IN
Last activity: 8 Feb 2022 10:15 EST
Robot not get activated and ready for work
Hi ,
once we start the robot from robot manager it is getting register under the work group
|
xx/xx/xx 0x:0x AM |
Robot registered successfully for workgroup xxx |
|
xx/xx/xx 0x:0x AM |
START command issued by xxx |
. once the package load time exceed it throwing error as START status for Robot: xxx unknown. Timeout waiting for robot to start working. This could self-correct.
In our previous Bot after register to the work group , it is showing as Activated and ready for work with green symbol .
I'm not able to get the same status for this bot . It showing as starting.....
Due to this we are facing the issue in starting / stop the bot when ever required .
is there anything we can do to fix this .
Pegasystems Inc.
GB
The first step is to understand why the robot is not starting. Is this due to the package load failing or timing out? if the second you can simply increase the time allocated for the package to load in Robot Manager in the edit Work Group screen over the assigned package. If the second we'll need the runtime logs to understand the error.
It might be that one of the applications required it is not starting correctly.
Evonsys
IN
@Angel Hermira https://docs-previous.pega.com/pega-rpa/why-does-my-robot-start-slowly-when-using-allprojectsstarted-event
as per the documentation , is it expected ?
Pegasystems Inc.
GB
Runtime is only sending the ready to work message when the package is fully loaded. this means that if your solution is starting all the adapters it won't sent the event all projects started until this happens. The solution is to increase the package loading time so the expectation from Robot Manager is set to the right value.
If this is not consistently happening and the expectation is that the solution starts quicker than it is actually doing. We need to find the adapter that it is slowing down the startup process to understand why it is slow.