Question
Ford Motor Pvt Ltd.
IN
Last activity: 31 Dec 2020 0:13 EST
Unable to get case properties while configuring Robot Activity in Robotics
In Pega 8.5.1, I have configured Case data model with a couple of properties. But while I am trying to configure Robot Activity in Robotics, I have mapped class, Username, Password. But in result I get only a blank box. It doesn't return the case fields there.
Also tried, to check in Application->Inventory->Relevant Records. Even there it lists out only the flows in that class. There also it doesn't list out the case fields.
Please help! if someone is able to achieve it.
Cognizant Technology Solutions
GB
Hi Vikas,
Please mark the properties as relevant records for the class where the case type is created. Only then the properties will be available. If you had used App Studio then Pega would have automatically marked the properties as relevant records
Thanks
Ford Motor Pvt Ltd.
IN
Hi Abhishek,
When I try to mark the properties as relevant record, it gives error which says, these properties already exist.
PFA Screenshots for the configuration and error.
Capgemini
IN
Hi,
If I am not wrong Robotic studio calls pega via rest api for getting these details. I am assuming you are using local environment for PoC which does not have TLS/SSl configured. So, you might need to uncheck the same in the service package.
If that does not solve the purpose. Consider tracing the service rule and finding the error.
-Saikat
Capgemini
IN
Try tracing the service rest rule. May be the operator does not have access to the right application. Or may be you have disabled the basic authentication in the service package.
-Saikat
Ford Motor Pvt Ltd.
IN
Hi Saikat, Can you please confirm which service rule I should trace. I have tried tracing Get CaseType/{id} rule, but nothing seems to be present there.
Also tracing the rule doesn't make much sense, as far as I know, first properties should be displayed in Relevant records, then only this service gets the properties and display them in robotics.
As I have mentioned in above thread, I am not able to see properties in Relevant records field it self.
Ford Motor Pvt Ltd.
IN
Property is already marked as relevant. When I try to mark it again, it throws the same error. You can see in above thread.
Capgemini
IN
When you mark an instance as relevant record, it creates an instance of Data-Tag-RelevantRecord class. Check if that is created.
-Saikat