Robot Activity is not retrieving any of class properties
Hi,
I'm trying to implement a robot activity using PEGA "Robotics studio Version 14.0.25420.1 D14".
PEGA version is 8.1.0
When I try to retrieve properties of my case type class, it only returns below standard set of properties from Work- class always.
Active Channel
Case ID
Create date/time
Create operator name
Label
Update date/time
Update operator name
Urgency
Work Status
I have added my case type class properties to Relevant records in the application and made them active. Also I'm using the same operator id that has application access to the case type and class that I'm working on, but Still I’m getting above those standard fields.
Also, if I make deactivate/reactivate any of above standard Work- properties from relevant records, it correctly reflects in the properties list display in Robotic Studio.
Any help to resolve this would be appreciated.
Digital Fast Forward
US
Udugamal, are your properties available under the Data Model page of your case? If not, they may not be fully exposed. You can also try optimizing the properties for reporting in order to expose them.
Pegasystems Inc.
US
Hello,
Can you please share the screen shot of the relevant records of your class from Application > Inventory > Relevant records
Thanks,
Mahesh M
WellsFargo
IN
Hi ,
Even I am facing the same issue i am not able to see the fields in the Robot activity I am able to see the standard properties and all the properties are listed in relevant records,please help me if there is any finding already.Thanks...!
Regards
Ram
Pegasystems Inc.
US
By default only the standard properties will be displayed in the Application > Inventory > Relevant records when you select your custom class. If you want to see the properties available in your custom class then you should add those properties in Relevant records using Add record button then you can see those properties in the robotics project. Hope that might help you.
WellsFargo
IN
Mahesh Thanks for the response ,All the properties are marked as relevant, I guess the problem is with only work class(), I am able to get the properties from Data Class ,Do you think any thing missing??
Regards
Ram
Pegasystems Inc.
US
You can probably explore the code of D_pxRelevantRecords data page which will be triggered to fetch the relevant records of the respective class. You can run it standalone and analyze the tracer log to see the select queries that are being triggered to fetch these records. Hope that might help you going forward.
WellsFargo
IN
Thanks Mahesh for the reply, I was able to figure it out the problem ,When the concreate class has mapped to Db table ,I am able to get the records and When the sub Class of the concreate class has the properties defined then we are not able to get the fields in the Robotic Studio(Ex:Work Class and Class Group), now I am referring the properties from common class and it is solving my purpose, thanks...!
Regards
Ram
Pegasystems Inc.
US
Glad to hear that you figured it out that the properties of the sub class has an issue.
Tata Consultancy Services
GB
Hi,
Can anyone help me with my query - how to move these relevant records corresponding to an existing class from dev to other regions. How do i zip these in my product?