Michael,

Thank you for posting your question. It is not clear [to me] what precisely you are asking for.
More information would help SMEs in the community respond with an on-target answer.

1. What Product and Version does your question pertain to?
   From you PDN User Profile Transcript, https://pdn.pega.com/users/highm-0, it appears that you are using Pega 7.3.
2. What Pega Platform capability are you referring to?
   Case Management?
   Something else?
3. If not a Pega Platform capability, what Application or Industry Solution are you referring to?
   https://pdn.pega.com/pega-products-applications
4. Here’s a great example of an Application product with integrated case management and case and client lifecycle:
   https://docs-previous.pega.com/pega-client-lifecycle-management-financial-services-731-product-overview
5. Not what you want? Then perhaps this . . .
6. Link (for example) to the Case Management Help or other PDN content that is your starting point.
   (This will identify the context of your question.)
   For example, https://pdn.pega.com/case-management and its Related Content.
7. See also https://docs-previous.pega.com/case-management/86/introduction-case-management, which links to https://docs-previous.pega.com/introduction-case-lifecycle-management-pega-7.
8. If your PDN Search does not find the content that you need, then complete the next step.
9. For the PDN content that has the information gap, on that PDN page, click Suggest Edit to precisely describe the missing information that you need.
   You’ll get a Doc FDBK# from Pega’s internal Agile Studio application for you to Follow the product doc or application doc team’s work.

Remember: Citing PDN content that you found but that did not meet your need is always helpful to several groups (product doc teams, GCS doc team, PDN UX team, PSC Moderators). This best practice also reduces search cycles for others who want to help,

Thanks!
-Mary