Question
Cognizant Technologies & Solutions
IN
Last activity: 25 Oct 2024 2:48 EDT
Reassign of Screenflow from one worklist to other user worklist
Hi
Currently our application is built on pega constellation and we have requirement to reassign screen flow from current user's worklist to other worklist. We implemented this by configuring local action at case level and used pxtransferassignmnetpostprocessing activity to reassign by setting reassigntype ='Operator' in the preprocessing of this flow action.
when we perform reassign on the screenflow, CreateForm_default assignment is in current user's work list and pzInternalcaseflow assignment is in new user's worklist resulting in availability of assignment in both user's worklist and the AssignTo field is displaying old user name which is not expected.
Cannot see newAssignPage as well in clipboard when we create the case, it (newAssignPage) is visible only at run time in the tracer and getting created/ removed during execution of OOTB rules
Can anyone please help to fix this so that assignment is present in new user's worklist alone. tried below article as well, but of no help
https://support.pega.com/question/re-assign-screen-flow-another-user
Thanks in advance.
Pegasystems Inc.
CA
Please check this link,
https://support.pega.com/question/how-transfer-assignment-one-user-another
I hope this helps!
If the problem persist, check tracer for any clues?
Bits In Glass
IN
@RameshSangili this works for assignment transfer. not whole screen flow transfer.
Bits In Glass
IN
Hello Sravya - if it is screen flow transfer then the parameters should be set at that specific screen flow level.
You need to identify the current screen flow assigned to the user by verifying the pxassignmentkey value at pxFlow under workpage, filtering out the ootb flows (pz flows). then set the below fields values with the target user details:
.pyFlowParameters.DefaultAssignTo
.pyFlowParameters.AssignTo