Question
Moodys Corporation
IN
Last activity: 13 May 2025 11:46 EDT
Reagrding Pega support adminsitrator
Hi team, I and my team created pega accounts, but we are unable to create ticket in pega support portal When to login to the support portal it says "In order to create a support ticket, you must be added as a contact to a client or partner account. Please reach out to a support administrator to be added." Can anyone help us with this?
Accepted Solution
Updated: 13 May 2025 11:46 EDT
Pegasystems Inc.
GB
@NikhilJ17442114 the error provides the suggestion - you need to check internally inside your organization who your account admin is.
See the MSP FAQ pages.
If you still need help, please contact your Pega Account Exec who might be able to provide this confidential information.
Maantic Inc
IN
Login with your Pega IDs into msp.pega.com. You'll see the list of support admins present. You can connect with any of them to get you added.
Accepted Solution
Updated: 13 May 2025 11:46 EDT
Pegasystems Inc.
GB
@NikhilJ17442114 the error provides the suggestion - you need to check internally inside your organization who your account admin is.
See the MSP FAQ pages.
If you still need help, please contact your Pega Account Exec who might be able to provide this confidential information.