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Quiz Question - SSA course - PRIORITIZING USER ASSIGNMENTS
Hi
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Hi
Does anyone know where this option 'Use all workbasket assignments in user's workgroup' lives? What rule form are we talking about?
Question 3
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What effect does the Use all workbasket assignments in user’s work group option have on how workbaskets are searched when using the Get Next Work functionality?
When a user clicks the Next Assignment link, the system checks the user's worklist. If assignments are available in the user's worklist, the assignments are filtered and sorted.
The workbaskets associated with the user are checked first. If no assignments are found in the user's workbaskets, the user's worklist is checked.
This option limits the workbasket search to only those workbaskets defined in the user's work group.
This option organizes all assignments in all of the workbaskets the user is associated with into a single list before the list is filtered and sorted.
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Posted: 7 years ago
PEGA
Pegasystems Inc.
US
TERIR
Not a rule at all. This setting actually resides in the Operator_ID record, on the Work tab. In order to see this option you must have the option Merge Workbaskets selected.
Hope this helps,
Sean
Self-Study Support Team
