Queue Processors Not Processing Items
Hi All, I've noticed that all queue processors in our application have suddenly stopped processing the items currently in the queue. There are no errors in the logs, and all nodes appear to be up and running.
There haven't been any recent changes on the Pega side; the only notable event was a recent infrastructure-level restart.
Could you please help investigate this issue or advise on the next steps for troubleshooting?
Accepted Solution
Updated: 16 May 2025 6:45 EDT
Eclantiqx
IE
Hi There,
We recently encountered a similar issue in our project. Please check if any required ports are being blocked—particularly the Kafka ports, as they are essential for proper communication. Queue processors run on background nodes, and they rely on these ports being accessible.
Additionally, once any port-related issues are resolved, a full system restart along with cache clearance is necessary to ensure everything functions as expected.