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Question

 ahmed sadat (ahmeds11)
700apps

700apps
EG
ahmeds11 Member since 2020 6 posts
700apps
Posted: Mar 14, 2023
Last activity: Jul 7, 2023
Posted: 14 Mar 2023 8:57 EDT
Last activity: 7 Jul 2023 12:44 EDT
Solved

Queue Processor is not processing the items after restarting the server.

I restarted one node in the production environment after that there is one queue processor that is not processing the items. any reason and solution? cases are not moved from scheduled items to ready-to-process.

***Edited by Moderator Marije to add Capability tags***
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Pega Platform
System Administration
Performance
Installation and Deployment

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Accepted Solution

Posted: 1 year ago
Updated: 1 year ago
Posted: 14 Mar 2023 9:03 EDT
Updated: 7 Jul 2023 12:44 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@ahmeds11  please could you go through the available documentation for further troubleshooting?

Identify performance issues with queue processor and job scheduler activities

Queue processors not running

Troubleshooting background processing

Queue processor FAQ

 

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