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Question

 Suresh p (Suresh4347)
Capgemini
Suresh p
Capgemini
US
Suresh4347 Member since 2017 81 posts
Capgemini
Posted: Jan 20, 2017
Last activity: Mar 22, 2017
Posted: 20 Jan 2017 21:29 EST
Last activity: 22 Mar 2017 11:46 EDT
Closed
Solved

Question related to deleting rules

The rule is withdrawn means y can’t delete that rules..?

***Moderator Edit: Vidyaranjan | Updated Categories & title***

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Case Management
System Administration

Accepted Solution

Posted: 8 years ago
Posted: 21 Jan 2017 11:29 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Suresh,

Generally we use Withdrawn option if we want the rule to be deleted from an application or move a rule to another class or ruleset.  If the rule is stored in an unlocked RuleSet version, it is easy to delete it (and recreate it in the appropriate place, if desired).

However, if the application has been moved to another system or the rule is in a locked RuleSet version, it is no longer possible to change or delete that rule. Instead, the rule must be withdrawn.

So if we want any rule to be deleted/blocked we will create another rule in higher version and mark it as withdrawn as explained here. So there is no point of deleting the withdrawn rule as its usage is to delete/block the original rule.

Hope this information might be helpful to you.

Regards

Mahesh

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Posted: 8 years ago
Posted: 21 Jan 2017 1:36 EST
Vadakkivitel Sasindhran Srijith (Srijith Sasindhran)
Incessant Technologies

Incessant Technologies
GB

When a rule in present in a particular ruleset and if you want to delete that rule.Then you can save as that rule into higher version which is unlocked and withdraw it.

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Accepted Solution

Posted: 8 years ago
Posted: 21 Jan 2017 11:29 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Suresh,

Generally we use Withdrawn option if we want the rule to be deleted from an application or move a rule to another class or ruleset.  If the rule is stored in an unlocked RuleSet version, it is easy to delete it (and recreate it in the appropriate place, if desired).

However, if the application has been moved to another system or the rule is in a locked RuleSet version, it is no longer possible to change or delete that rule. Instead, the rule must be withdrawn.

So if we want any rule to be deleted/blocked we will create another rule in higher version and mark it as withdrawn as explained here. So there is no point of deleting the withdrawn rule as its usage is to delete/block the original rule.

Hope this information might be helpful to you.

Regards

Mahesh

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