Question
10
Replies
1046
Views

Concentrix
IN
Posted: August 16, 2016
Last activity: September 30, 2016
Last activity: 30 Sep 2016 10:03 EDT
Closed
Solved
Query on Automating end-user activities on Pega
Request forum members to kindly address below queries related to Pega automation,
- A process requires end user to access a public website, search for the customer on that site, review the Search Results, and accordingly take next steps in the process. How can we automate this in Pega? Kindly also share some examples
- A process requires user to read a hand-written form submitted by customer, check for customer name, signature, account number, etc. and match those details with System of Records. While it may be possible to integrate Pega with System of Record, how can we enable Pega to read forms and capture data in it? I guess some OCR/ICR kind of tool may be needed. If anyone has tried and implemented something similar, do share your experience
***Updated by moderator: Lochan to add Categories***
***Updated by moderator: Marissa to update categories***