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Question

 malliswar Reddy (malliswar)
Coforge
Technology Specialist
Coforge
IN
malliswar Member since 2016 7 posts
Coforge
Posted: May 5, 2022
Last activity: Jul 6, 2022
Posted: 5 May 2022 9:30 EDT
Last activity: 6 Jul 2022 3:21 EDT
Closed

pxForceClose ootb activity is removing current stage data

Hi Team,

I am using pxforceclose ootb activity to close my my case and when i do re-open case.

my case is losing data from current stage.

and in pxstagehistory also i dont see my second stage.

Could pls help me on how i can retain data when i cose my close from second stage.

Thank you

Malliswar Reddy


***Edited by Moderator Marije to add Capability tags***
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Pega Platform 8.5.3
Java and Activities
Dev/Designer Studio
Case Management

Posted: 2 years ago
Posted: 6 Jul 2022 3:21 EDT
Satish Segu (seguv)
PEGA
Principal Software Engineer, Platform Engineering
Pegasystems Inc.
IN

Hi Malliswar, 

Can you please provide more details around the use case. 

1) Can you provide any screenshot of the casetype and point at which particular step you are trying to close the case.

2) While calling pxForceCaseClose you need send respective parameters, please provide those details as well

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