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Question

 Sangana Chandrasekhar (SanganaC)
Techmahindra

Techmahindra
IN
SanganaC Member since 2017 1 post
Techmahindra
Posted: Aug 13, 2020
Last activity: Aug 19, 2020
Posted: 13 Aug 2020 10:37 EDT
Last activity: 19 Aug 2020 8:48 EDT
Closed

pxCoveredcount mismatch

the pxcoveredcount property value is sometimes not matching with the number of child cases present for a case.

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Pega Platform 8.2.2
Case Management
Healthcare and Life Sciences
System/Cloud Ops Administrator

Posted: 4 years ago
Posted: 13 Aug 2020 10:57 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Technical Account Manager
Pegasystems Inc.
FR

Hello, 

Do you have a replication path? Can you trace it maybe? Sometime this is due to manual reopen of child cases could you check that maybe.

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Posted: 4 years ago
Posted: 19 Aug 2020 7:58 EDT
Sangana Chandrasekhar (SanganaC)
Techmahindra

Techmahindra
IN

Actually we using pyChangestage.. to change the stage of the child case after the Child Case is resolved. I observed this pychangestage is not considering as the child case as opened which is not updating the pxcoveredcountopen in Parent case

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