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Question

 Naveen Kumar Uppalapati (Naveen Kumar U)
Elevance Health
Senior Software Engineer
Elevance Health
US
Naveen Kumar U Member since 2018 1 post
Elevance Health
Posted: May 20, 2022
Last activity: Jun 6, 2022
Posted: 20 May 2022 19:13 EDT
Last activity: 6 Jun 2022 6:04 EDT
Closed
Solved

PRPC Personal Edition 8.6 Server Start up not working

Hi , 

I have installed PRPC Personal edition 8.6 on my PC. It was suddenly stopped starting the server . it is showing the below error 

'D:\PRPCPersonalEdition\scripts\..\tomcat\bin\startup.bat' is not recognized as an internal or external command, operable program or batch file.

Could you please let me know how to resolve this .

Thanks 

Naveen.

***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product, add product details tag, add capability tag***
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Pega Platform 8.6
Installation and Deployment

Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 6 Jun 2022 2:07 EDT
Updated: 6 Jun 2022 6:04 EDT
Naveen Kumar Uppalapati (Naveen Kumar U)
Elevance Health
Senior Software Engineer
Elevance Health
US

@MarijeSchillern

 

Personal Edition start up issues are always resolved by uninstalling the app and install it back. But when I debug on my machine, came to know that Antivirus software installed on PC are actually blocking the catalina.bat file and sent it to quarantine.

So I had to disable file shield on my Antivirus software app.

Now PRPC started as expected.

Thanks

Naveen

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Posted: 2 years ago
Updated: 2 years ago
Posted: 23 May 2022 8:00 EDT
Updated: 23 May 2022 8:06 EDT
Marije Schillern (MarijeSchillern)
MOD
Senior Knowledge Management Specialist
Pegasystems Inc.
GB

@Naveen kumar U  

This error usually indicates that a batch file or other command type file is not in the path.

Could you please verify once if PATH environment variable is correctly pointing eg to c:\windows\system32.

please can you check the Related content posts highlighted in the search functionality of the Pega Support Centre?

I found:

HTTP 404 error on clicking startup.bat file in Tomcat Folder [Pega PE 8.3]

system does not open command window installer to install pega 72

I am unable to start 8.6 personal edition

Unable to startup Pega PRPC 8.5.1 personal edition.

Unable to launch the Pega 7.4 Personal Edition when clicked on Pega Platform 7.4.0 Startup Icon

PERSONAL EDITION 7.2.1 TOMCAT SERVER ISSUE

 

Show More

@Naveen kumar U  

This error usually indicates that a batch file or other command type file is not in the path.

Could you please verify once if PATH environment variable is correctly pointing eg to c:\windows\system32.

please can you check the Related content posts highlighted in the search functionality of the Pega Support Centre?

I found:

HTTP 404 error on clicking startup.bat file in Tomcat Folder [Pega PE 8.3]

system does not open command window installer to install pega 72

I am unable to start 8.6 personal edition

Unable to startup Pega PRPC 8.5.1 personal edition.

Unable to launch the Pega 7.4 Personal Edition when clicked on Pega Platform 7.4.0 Startup Icon

PERSONAL EDITION 7.2.1 TOMCAT SERVER ISSUE

 

---> please go through the troubleshooting steps in those posts.

 

Two scenarios that might be encountered.

1) The installation would be completed successfully with showing any errors, but when trying to launch the Pega using Pega Start up icon that is available on the desktop.

2) Tomcat server Heap size might also need to be increased. Please follow below URL to do the same. https://community.pega.com/knowledgebase/release-note/recommended-heap-sizes

For 1st scenario, In installation wizard, although a pop up appears to display installation is  completed. But in the wizard, it would show files or folders that are missing or not able to find in the unzip folder of PRPC installation kit in install tab of the wizard.

If wizard  displayed Pega GUI was not in the directory path which we can get it in the zip file and place the file or folder in the directory path that is shown in the wizard. After that uninstall PRPC from the system and re-install the same again.

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Posted: 2 years ago
Posted: 24 May 2022 1:02 EDT
Kamineni Surya Prakash (Kamineni Surya )
T- Systems ICT Private Limited
Kamineni Surya Prakash
T- Systems ICT Private Limited
IN

Hi @NaveenKumarU, Seems to be issue with your installation .Could you please delete &reinstall from the starting.So that it will provide better results.  

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Accepted Solution

Posted: 2 years ago
Updated: 2 years ago
Posted: 6 Jun 2022 2:07 EDT
Updated: 6 Jun 2022 6:04 EDT
Naveen Kumar Uppalapati (Naveen Kumar U)
Elevance Health
Senior Software Engineer
Elevance Health
US

@MarijeSchillern

 

Personal Edition start up issues are always resolved by uninstalling the app and install it back. But when I debug on my machine, came to know that Antivirus software installed on PC are actually blocking the catalina.bat file and sent it to quarantine.

So I had to disable file shield on my Antivirus software app.

Now PRPC started as expected.

Thanks

Naveen

To see attachments, please log in.

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