Skip to main content

This content is closed to future replies and is no longer being maintained or updated.
Links may no longer function. If you have a similar request, please write a new post.

Question

 Guilherme Valino (GuiValino1984) Bradesco Seguros Lead System Architect
Bradesco Seguros
BR
GuiValino1984 Member since 2016 41 posts
Bradesco Seguros
Posted: Mar 6, 2018
Last activity: Mar 9, 2018
Posted: 6 Mar 2018 11:52 EST
Last activity: 9 Mar 2018 9:08 EST
Closed

Problem with refresh screen - net::ERR_CONNECTION_RESET

I have encountered a problem in an application in the project that I participate in, when accessing through a custom Servlet. However, this problem does not happen for all environments.

In the application we have a step where a screen is presented, where the user must select one of the options. When performing this action, the screen is updated, presented according to the selected option, the additional items. This behavior works very well in the development environment and the above environment that is used for testing. However when we are going to use the homologation environment, when doing the same action, the screen is not updated and using the Google Chrome debugger, I can identify the following error messages:

Show More

I have encountered a problem in an application in the project that I participate in, when accessing through a custom Servlet. However, this problem does not happen for all environments.

In the application we have a step where a screen is presented, where the user must select one of the options. When performing this action, the screen is updated, presented according to the selected option, the additional items. This behavior works very well in the development environment and the above environment that is used for testing. However when we are going to use the homologation environment, when doing the same action, the screen is not updated and using the Google Chrome debugger, I can identify the following error messages:

pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrapper_13771276436!pzautomationscripts_1856294521!pzpega_portal_13217230007!pzpega_ui_jquery_1793248835!pega_ui_harness_145293630!pzpega_ui_messaging_1802554968!pzpega_ui_jstree_1221119030!pzpega_ui_inspector_bundle_11887904729!pzpega_feedback_crawl_11445778958.js!pzpega_feedback_13882713703.js!!.js:718 WebSocket connection to 'ws:// Proprietary information hidden/prweb/PRPushServlet/!@7de6df400b4532e41f0f0a8fa348185a!?PZSRVRPSH=true&portalName=BradescoPortal&X-Atmosphere-tracking-id=0&X-Atmosphere-Framework=2.3.1-javascript&X-Atmosphere-Transport=websocket&X-Atmosphere-TrackMessageSize=true&Content-Type=application/json&X-atmo-protocol=true' failed: Error during WebSocket handshake: Unexpected response code: 501
AV @ pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrapper_13771276436!pzautomationscripts_1856294521!pzpega_portal_13217230007!pzpega_ui_jquery_1793248835!pega_ui_harness_145293630!pzpega_ui_messaging_1802554968!pzpega_ui_jstree_1221119030!pzpega_ui_inspector_bundle_11887904729!pzpega_feedback_crawl_11445778958.js!pzpega_feedback_13882713703.js!!.js:718

pzevalharnessjson_12057459600.js!pzpega_ui_lib_provider_1191955478!pega_yui_13894285352!desktopwrapper_13771276436!pzautomationscripts_1856294521!pzpega_ui_jquery_1793248835!pega_ui_harness_145293630!pzpega_ui_messaging_1802554968!pzpega_ui_jstree_1221119030!pzpega_ui_inspector_bundle_11887904729!pzpega_feedback_crawl_11445778958.js!pzpega_feedback_13882713703.js!!.js:6 POST http:// Proprietary information hidden/prweb/SSOServlet/7RyR0YrW6Qf7xHXw7ncG6fRDk9o6jdEH*/!PS1__TABTHREAD3?pyActivity=pzPerformGridAction&pzTransactionId=2e8eac347b16fb515e6696806e863948&pzFromFrame=&pzPrimaryPageName=pyWorkPage&ThreadName=&EditConfig=harness&noThreadProcess=true&rowPage=pyWorkPage.RuleFormData.ProductOptions(1)&Location=pyActivity%3DpzPrepareAssignment%26NewTaskStatus%3DConfigureOptions%26TaskIndex%3D%26StreamType%3D%26FieldError%3D%26FormError%3DNONE%26pyCustomError%3DBradescoErrors%26bExcludeLegacyJS%3Dtrue%26ModalSection%3DpzGridEmbedPaneTemplate%26modalStyle%3D%26PrevDisabled%3Dtrue%26rowPage%3DpyWorkPage.RuleFormData.ProductOptions(1)%26modelessDialog%3Dtrue%26pyPropRef%3DpyWorkPage.RuleFormData.ProductOptions(1)%26pzHarnessID%3DHIDC53C07C3A2FB5B0D9344329737CB7EDA%26activeGridObj%3D%5Bobject%20Object%5D%26bRODetails%3Dtrue%26KeepMessages%3Dfalse%26TopLevelPageErrors%3Dfalse%26UITemplatingStatus%3DN%26BaseReference%3DpyWorkPage.RuleFormData%26isModalFlowAction%3Dtrue%26bIsModal%3Dtrue%26bIsOverlay%3Dfalse%26StreamClass%3DRule-HTML-Section%26ActionSection%3DpzGridEmbedPaneTemplate%26GridAction%3Dtrue%26BaseThread%3DPS1__TABTHREAD3&PagesToCopy=pyWorkPage&pzHarnessID=HIDC53C07C3A2FB5B0D9344329737CB7EDA&inStandardsMode=true&AJAXTrackID=2&HeaderButtonSectionName=SubSectionConfigurePlanDetailsBB&ClientInt=Start net::ERR_CONNECTION_RESET

The application runs on a WebSphere 8.5 server installed on ZOS

Has anyone ever been through this situation or do you have any idea what we can apply?

***Edited by Moderator, Maryrita: moved to Product Support from Applications***


Show Less
To see attachments, please log in.
Low-Code App Development Testing Applications System Administration

Posted: 6 years ago
Posted: 8 Mar 2018 8:59 EST
Santanu Bhattacherjee (Santanu) Senior Manager, Cloud Engineering, Management Plane Services
Pegasystems Inc.
IN

Have you checked the log for that timestamp when this issue occured? Any connection timeout kind of error can you see?

Also what operation your system perform when the user select the option on screen? Is it like running an activity, retrieves some data etc?

To see attachments, please log in.

We'd prefer it if you saw us at our best.

Pega Collaboration Center has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice