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Question

 Md Kousik (MdKousik)
Nordea
Pega CoE
Nordea
SE
MdKousik Member since 2015 26 posts
Nordea
Posted: Feb 24, 2017
Last activity: Mar 1, 2017
Posted: 24 Feb 2017 1:33 EST
Last activity: 1 Mar 2017 6:21 EST
Closed

PegaRULES server not available due to OOME

Hi,

We tried run "Refactor on Import" wizard on approx. 5:00 AM EST but got Out of memory error(heap space) on screen and server hung on . After that every time we are getting Error 503: PegaRULES server not available whenever trying to restart server on particular JVM. Apps are running fine for other JVMs. We have cleaned up each rule created by the wizard manually but got vain. Could anyone look into this? Logs are attached.

Thanks,

Kousik

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System Administration
Installation and Deployment

Posted: 7 years ago
Posted: 27 Feb 2017 14:18 EST
Arvind Malav (malaa) Technical Manager
Pegasystems Inc.
IN

Reviewed the logs and could see following before OOM:

[2/22/17 5:18:31:561 EST] 00000026 SystemOut     O 2017-02-22 05:18:31,560 [    WebContainer : 1] [  STANDARD] [                    ] (tent.StaticContentResolverImpl) ERROR   - Caught unhandled error in StaticContentResolver
java.io.IOException: No space left on device

Can you please check the physical space on machine?

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Posted: 7 years ago
Posted: 1 Mar 2017 6:21 EST
Md Kousik (MdKousik)
Nordea
Pega CoE
Nordea
SE

Hi,

Thanks for your reply. We could recover the server up again by database restoration. But I am still not sure what caused the issue.

Thanks,

Kousik

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