Question
cognizant
IN
Last activity: 22 May 2024 11:50 EDT
Pega Voice AI supported on Azure Cloud?
Client has requested to install Pega on Azure Cloud and also Voice AI .
Can you please let me know if Pega Voice AI is supported in Azure Cloud or any limitations?
Call transcripts should be summarized, retrievable, savable, viewable when required.
It would help if you can also point us to the Pega Documentation for installing Pega product on Azure Cloud along with Voice AI.
Appreciate if you can point us to the prerequisites doc as well for Azure Cloud and Voice AI.
Accepted Solution
Updated: 22 May 2024 11:50 EDT
Pegasystems Inc.
GB
@sravanth_s Pega Voice AI is a cloud-based service and it's not tied to a specific cloud provider like Azure, AWS, or Google Cloud. It should work with Pega Platform installed on Azure Cloud. However, for the specific prerequisites and steps to install Pega product on Azure Cloud along with Voice AI, you should refer to the official Pega documentation. The prerequisites for using Voice AI with Pega Sales Automation and Pega Customer Service are detailed in the references provided. The call transcripts can be summarized, retrievable, savable, and viewable when required.
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