Question
Accenture
IN
Last activity: 18 Mar 2024 2:21 EDT
PEGA url to create case directly
Hello everyone,
Have a requirement to eliminate the mashup link for creating a case and instead embed a direct Pega URL. Goal is to have the case creation screen of the specified case type open directly, similar to the functionality in the mashup.
Has anyone attempted this before? Is it feasible? How to give the URL?
***Edited by Moderator Rupashree S. to add Capability tags***
Accepted Solution
Updated: 18 Mar 2024 2:21 EDT
Pegasystems Inc.
US
@Revathi Sundararajuif your goal is to create a Pega case from an external system, you may want to consider using Pega API (POST /cases). I've documented the steps in https://support.pega.com/discussion/create-case-using-pega-api.
Deutsche Bank Operations International (DBOI)
IN
@Revathi Sundararaju- I don't understand your requirement completely. However, what I have tried is below:
1. Use a REST service to create a case and response should be case Id.
2. In the external application, pick the response Id and display it as link.
3. On click of link, launch a pega mashup to show the workobject in harness of your choice.
Pegasystems Inc.
CA
I hope you can leverage DX APIs to achieve this requirement.
https://docs-previous.pega.com/pega-digital-experience-dx-api-overview/87/dx-api-version-1
Accepted Solution
Updated: 18 Mar 2024 2:21 EDT
Pegasystems Inc.
US
@Revathi Sundararajuif your goal is to create a Pega case from an external system, you may want to consider using Pega API (POST /cases). I've documented the steps in https://support.pega.com/discussion/create-case-using-pega-api.