Question
ATF
US
Last activity: 26 May 2022 6:18 EDT
Pega upgrade from PRPC 8.4.2 to PRPC 8.7.1 - where is prhelp.war?
Environment; Windows server, Apache Tomcat 9, MSSQL, Java 8
I have performed an out-of-place upgrade of PRPC 8.4.2 to PRPC 8.7.1. The migration, upgrade, and second upgrade all completed successfully. For previous upgrades, the final steps were to remove the old prweb.war and prhelp.war, and replace them with the new versions supplied. I'm using the document 'Pega Platform 8.7 Update Guide For Tomcat and Microsoft SQL Server'. There is no prhelp.war file in the 8.7.1 files. There is not any mention of prhelp in the new document. I am unsure how to proceed. Please advise.
Accepted Solution
Updated: 26 May 2022 6:18 EDT
Pegasystems Inc.
GB
@RobertW6079 apologies if I misunderstood.
You can indeed use the forum to ask these types of questions.
I was only able to find reference to downloading the latest prhelp.war file in the 'Pega Next-Best-Action Advisor Update Guide' Completing the prerequisite tasks page. With regards to the file missing from the media, I will let other users pitch in with their experience of the upgrade steps.
My understanding is that the Help files no longer exist as a physical entity which is why there is no mention of them in the Update Guide and no files in the Media.
Pega ceased to publish product documentation in the form of help systems in Pega Platform 8.6. Instead, all Pega Platform product documentation for versions 8.6 and later are available online on the Pega Platform product page.
Please see the explanation this post prhelp for Pega 8.6.1
Pegasystems Inc.
GB
@RobertW6079 Pega ceased to publish product documentation in the form of help systems in Pega Platform 8.6.
Instead, all Pega Platform product documentation for versions 8.6 and later are available online on the Pega Platform product page.
Announcement:
https://collaborate.pega.com/discussion/pega-ceases-publish-product-documentation-form-help-systems
Pega Platform product page:
ATF
US
I'm not asking for documentation, I have that. I'm having an issue completing the upgrade, and thought asking questions here would prompt answers to those questions. Apologies if I misunderstood the purpose of this forum. I will submit an SR for this issue.
Thanks.
Accepted Solution
Updated: 26 May 2022 6:18 EDT
Pegasystems Inc.
GB
@RobertW6079 apologies if I misunderstood.
You can indeed use the forum to ask these types of questions.
I was only able to find reference to downloading the latest prhelp.war file in the 'Pega Next-Best-Action Advisor Update Guide' Completing the prerequisite tasks page. With regards to the file missing from the media, I will let other users pitch in with their experience of the upgrade steps.
My understanding is that the Help files no longer exist as a physical entity which is why there is no mention of them in the Update Guide and no files in the Media.
Pega ceased to publish product documentation in the form of help systems in Pega Platform 8.6. Instead, all Pega Platform product documentation for versions 8.6 and later are available online on the Pega Platform product page.
Please see the explanation this post prhelp for Pega 8.6.1
ATF
US
@MarijeSchillern Thank you for your assistance.