Posted: 24 Aug 2020 6:30 EDT Last activity: 30 Apr 2021 5:08 EDT
Pega Unified messaging edition - How to implement it?
How to implement pega unified messaging? It is showing as a product under pega customer service. But, implementation guide is not clear. We have Pega 8.2.6 and CustomerServiceForInsurance Version 8. Can anyone please guide me how to implement "Pega unified messaging" on top of this?
***Edited by Moderator: Pooja Gadige to add product details tag***
Just a note that Unified Messaging Edition is no longer offered as a standalone desktop. All of our digital messaging capabilities are still available in our flagship edition: Pega Customer Service Digital Customer Engagement Edition.