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Question

 Parnab Ghosh (ParnabG9)
Vivat

Vivat
IN
ParnabG9 Member since 2020 1 post
Vivat
Posted: Aug 24, 2020
Last activity: Apr 30, 2021
Posted: 24 Aug 2020 6:30 EDT
Last activity: 30 Apr 2021 5:08 EDT
Closed

Pega Unified messaging edition - How to implement it?

How to implement pega unified messaging? It is showing as a product under pega customer service. But, implementation guide is not clear. We have Pega 8.2.6 and CustomerServiceForInsurance Version 8. Can anyone please guide me how to implement "Pega unified messaging" on top of this?

***Edited by Moderator: Pooja Gadige to add product details tag***
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Pega Customer Service for Insurance
Pega Platform 8.2.6
Conversational Channels
Lead System Architect

Posted: 4 years ago
Posted: 24 Aug 2020 6:54 EDT
Gireesh Vetsa (GireeshV8858)
Decision Consultant Solutions
Lead System Architect & CDH Consultant
Decision Consultant Solutions
GB

The below links might help you in understanding on how to implement Pega Unified messaging edition.

https://community.pega.com/knowledgebase/products/unified-messaging-edition

For Unified channel configuration, have a look on below link:

https://community.pega.com/knowledgebase/articles/conversational-channels/84/creating-unified-messaging-channel

It seems it's intended for Pega 8.4

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Posted: 3 years ago
Updated: 3 years ago
Posted: 28 Apr 2021 23:09 EDT
Updated: 29 Apr 2021 21:35 EDT
Kat Austin (Kat Austin)
PEGA
Senior Principal Product Marketing Specialist - Launchpad
Pegasystems Inc.
CA

@vetsg

Just a note that Unified Messaging Edition is no longer offered as a standalone desktop. All of our digital messaging capabilities are still available in our flagship edition: Pega Customer Service Digital Customer Engagement Edition.

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