Question
Bank of Montreal
CA
Last activity: 29 Aug 2023 9:13 EDT
PEGA Statuses - Definitions
Dear Team,
We are looking for Statuses definitions for PEGA Smart Disputes for Issuers application.
Appreciate, if you could share. I am primarily looking for below PEGA status definitions. Thanks
Non-resolution statuses
New
Open-ReviewRepresentment
Pending Chargeback
Pending Good Faith Response
Pending-PreArbitration
Pending-PreArbRejected
Pending-Representment
Pending-Response
Pending-ReturnToNACHA
Resolution statuses
Resolved-CardHolder Liable
Resolved-Chargeback
Resolved-MerchantCredited
Resolved-Withdrawn
Resolved-WriteOff
Regards
Nithya
Pegasystems Inc.
US
@NithyaR16632130thanks for the question. We agree that this would be a useful document to provide and we are currently working on preparation of these definitions. We expect to post the documentation in MyPega SD General Info & Enablement space in two weeks. Thanks!
Pegasystems Inc.
IN
@NithyaR16632130, We have provided the status definitions for the initial statuses requested in the attached excel sheet.
Could you please let us know which association flows you are referring. Moreover could you also let us know dispute and association flow in which you encountered the status Pending-PreArbitration.
Thanks & Regards,
Sanat Kumar Dash.