I have a process flow where I need to send escalation email when Assignment deadline is reached. I am using SLA escalation process to achieve it. I am facing a problem in the output email. There are some date properties in the email correspondence. The date format is DD/MM/YYYY. When a human user runs the escalation activity manually, the date appears in the desired format. However if the same activity is run by the SLA agent, the format in the correspondence is changing to MM/DD/YYYY. Is this a normal behavior or I can do something to fix it?
***Edited by Moderator Marissa to update platform capability tags****
We are not setting the any explicitly format while sending. Let me explain the issue in more detail with the exact steps we are doing.
> Property DOB has been created as Date property with the "Date" control configured in property rule.
> When the correspondence sent manually with the property as reference, it goes as DD/MM/CCYY.
> When the same correspondence sent by the SLA agent as an escalation action the date format is being changed to MM/DD/CCYY.